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FAQ

Frequently Asked Questions

  • What is your aproach to sustainability?

    We're committed to promoting social and economic development in our markets through our core business of money transfer. We focus on three priorities: contributing to sustainable economic growth, being a responsible company and investing in communities. View our Sustainability homepage for further details.

  • Where are you based?

    Our footprint stretches across Asia, Africa and the Middle East, and our reach is truly global. To find out if we operate in your country, just visit our locations page. You can also find more information on individual branches by visiting our local website in your country.

  • Do you offer Islamic services?

    Yes. We offer a full suite of Shariah-compliant services and we pride ourselves on our partnerships with leading Islamic theologians and experts.

  • When is the close period for UnionTreaty INC?

    We have two close periods each year, when we do not host meetings with investors or analysts. One is from 1 January until the announcement of our full year results (usually in February or March). The other is from 1 July until the announcement of interim results (usually in August). We also have brief close periods just before releasing our quarterly interim management statements in April and November.

  • I've been locked out of my account, What should I do?

    For security reasons, if you have three unsuccessful login attempts in any one session, our system will lock you out. If this happens, please wait a few hours then try again. If you were locked out of your account because you forgot your username and / or password click on the Forgotten Password link on the registration page. This will take you to the Login Help section where you will be able to set a new password or find your username.

  • I had a problem completing an online assessment, what should I do?

    You should be able to return to your assessment by clicking on the link in your original email invitation. Alternatively, you can copy and paste the URL from the email into your web browser. If you still can’t return to complete the online assessment, please contact us sharing the exact details of the problem, including any error messages, so that we can help you to resolve this issue as quickly as possible

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